VegasMobile Casino Privacy Policy

At Vegas Mobile Casino, we are committed to protecting your personal data and respecting your right to privacy. This policy explains how we collect, use, store and share your information when you visit our website, use our VegasMobile app, or interact with our services in any other way. By creating an account or using a Vegas Mobile Casino login, you agree to the practices described below.

Who We Are

Our VegasMobile platform is owned and operated by ProgressPlay Limited, a company registered in Malta (C58305), with its registered office at Soho Office 3A, Punchbowl Centre, Elia Zammit Street, St. Julians STJ3154, Malta. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/231/2012, and by the Gambling Commission of Great Britain under account number 39335. Transaction processing on our site is carried out by Babaloo Limited, based in Gibraltar, and Instant Bank Payment withdrawals are handled by Truelayer Limited. Your card statement may therefore show ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU as the merchant.

Information We Collect

We collect several categories of information to provide you with a safe and personalised experience at VegasMobile Casino:

• We gather registration details such as your name, date of birth, address, email and phone number when you sign up for a VegasMobile casino login.
• We collect payment information, including deposit and withdrawal history, when you use methods such as debit cards, PayPal, Skrill, Neteller, Payz, Apple Pay, PaySafeCard, Neosurf or Instant Bank Payment.
• We record your gaming activity, including the games you play, your stakes, wins and losses, and your use of any Vegas Mobile bonus or promotional offer.
• We collect technical data such as your IP address, device type, browser, and information generated when you use our VegasMobile casino app or our Vegas Mobile app on iOS and Android.
• We keep records of your communications with our customer support team, including live chat transcripts and emails.
• We may collect identity verification documents to comply with our licensing obligations.

How We Use Your Information

We use the information we collect for a number of legitimate purposes. We process your data to verify your identity, manage your account, and process deposits and withdrawals securely. We at Vegas Mobile also use your information to administer promotions, such as a vegasmobile no deposit bonus, free spins offers, or a vegasmobile bonus code, and to ensure fair use of these offers across our network of brands. Our VegasMobile team uses your gaming history to monitor for responsible gaming concerns, apply deposit, wager, loss and session limits you have set, and to detect fraud or unusual account activity. With your consent, we may also send you marketing communications about new games, a vegas mobile promo code, or other offers relevant to you, and you may withdraw this consent at any time.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how players interact with our games and pages. Our VegasMobile cookie practices are described in detail in our separate Cookie Policy, which explains the types of cookies we use and how you can manage or disable them through your browser settings.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services:

• We share payment data with Babaloo Limited and Truelayer Limited to process your deposits and withdrawals.
• We share information with regulators, including the Malta Gaming Authority and the Gambling Commission, where required by law or licence conditions.
• We share data with GamStop where you have chosen to self-exclude from gambling sites.
• We may disclose information to eCOGRA or other dispute resolution bodies in connection with player complaints.
• We work with software and platform providers, including our game studios and app hosting partners, who process data on our behalf under strict confidentiality obligations.
• We may disclose information where required by law, court order, or to protect our rights and the safety of our players.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. All cashier transactions processed through VegasMobile Casino comply with PCI standards, and customer funds are held in a segregated bank account, in line with the Gambling Commission's segregation requirements. However, we remind you that this segregation does not amount to protection of your funds in the event of insolvency, as required by the "not protected" segregation level under our licence.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory, accounting and reporting obligations. If your account remains unused for 12 months, it may be classified as dormant, and a monthly fee may apply after we provide you with 30 days' notice, in line with our terms. Where you close your account or exercise your right to erasure, we may still retain certain records where required by anti-money laundering or gaming regulations.

Your Rights

Depending on your location, you have a number of rights regarding your personal data, and we are committed to helping you exercise them:

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal and regulatory obligations.
• You have the right to object to or restrict certain processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data correctly.

To exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by applicable law.

Responsible Gaming and Your Data

We use certain personal data to support responsible gambling tools available on our platform, including deposit, net deposit, wager, loss and session limits, reality checks, time-outs of 1 to 42 days, and self-exclusion periods of 6 months to 5 years. If you register with GamStop, we will use shared data to prevent access to our site. We encourage you to reach out to our responsible gaming team at playerrelationship@instantgamessupport.com if you have any concerns about your play.

International Data Transfers

As our operations and service providers are based in different jurisdictions, including Malta, Gibraltar and the United Kingdom, your data may be transferred outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection law.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this policy, how we use your data, or wish to exercise your data protection rights, please contact us at customersupport@instantgamesupport.com. For complaints, you can reach us at complaints@instantgamesupport.com, and for responsible gaming matters, please contact playerrelationship@instantgamessupport.com. Our support team is available 24/7 via live chat, email, or our contact form to assist you with any questions about your VegasMobile account or this policy.